Case Study: Atlantic Wireless boosts customer service and staffing efficiency with Statflo

How Atlantic Wireless Goes Beyond the Call With the Help of Statflo

Atlantic Wireless, a U.S. Cellular retail operator with 16 stores in North Carolina and Missouri, wanted to be more innovative than other wireless retailers and improve how it served customers during a challenging period. It turned to Statflo, the one-to-one customer outreach platform for regulated markets and retail, to help support new ways of operating and keeping customers connected.

With Statflo, Atlantic Wireless launched curbside pickup and home delivery, created a work-from-home plan for front-line associates, and used Statflo data alongside RQ data to optimize staffing and identify unproductive associates. Statflo helped Atlantic Wireless move customers to other stores when one location closed temporarily, avoid overstaffing, and reduce wait times, enabling the company to outperform peers while still serving its community.

Atlantic Wireless

Brandon Tate

Chief Executive Officer