Case Study: Webex achieves real-time analytics at scale with StarTree's Apache Pinot

Webex Meets Unprecedented Analytics Demand with Apache Pinot

Webex, the global video conferencing and collaboration platform from Cisco, faced a surge in real-time analytics demand during the pandemic as customer IT admins requested more frequent and detailed reporting on meetings and calls. With massive data volumes — including 100TB per day and more than 1B events daily across 150+ dimensions — Webex needed a scalable, cost-effective way to ingest and analyze data in real time. Vendor: StarTree, using Apache Pinot.

StarTree helped Webex evaluate Apache Pinot against ClickHouse and Elasticsearch, and Webex chose Pinot for its stronger low-latency performance, easier operations, and extensibility. Deployed across 100+ production nodes in Webex’s global data centers, Pinot delivered dashboards in seconds instead of 10s of minutes, ran up to 4x faster on some query types, and achieved 40% higher throughput than ClickHouse.

Webex