Case Study: Hand & Stone achieves stronger guest safety and compliance visibility with Woven

Hand & Stone saves 4 hours per field visit with Woven

Hand & Stone Massage and Facial Spa, a franchise with over 660 locations, faced significant challenges in ensuring guest safety and franchisee compliance. The manual process of auditing massage therapists and estheticians for proper licensing and background checks was inefficient, created dangerous blind spots, and consumed time that field consultants needed to support business growth. They partnered with Woven to find a solution tailored to the high-stakes spa industry.

Woven implemented its automated compliance platform, providing real-time insights into every location's status. The solution integrated with POS systems, tracked licenses, and managed background checks. This saved the team thousands of hours annually, including four hours per field audit, and eliminated compliance blind spots. The vendor Woven empowered franchisees with automated reminders and gave corporate leadership complete visibility, fundamentally transforming how the brand ensures guest safety and operational consistency.

Hand & Stone Massage and Facial Spa