Case Study: Pushys achieves 50% faster fulfilment with Starshipit

Pushys - Customer Case Study

Pushys, an Australian online bike retailer, faced a significant challenge in managing a surge in order volumes driven by its growing success and the COVID-19 pandemic. Their existing fulfillment processes could not scale, making it difficult to handle the increased demand and leading to a high volume of customer delivery queries. They turned to the vendor Starshipit for a fulfillment solution.

Starshipit provided a solution that automated customer notifications from checkout to delivery and integrated high-speed label printing via its Print Application. The platform integrated with Pushys' existing couriers, allowing for negotiated rates to be displayed at checkout. By implementing Starshipit's Enterprise Plan and utilizing features like branded tracking pages and child accounts to centralize multi-location workflows, Pushys improved its handling efficiencies by 50%. This massive improvement freed up staff to focus on expanding into new export markets.

Pushys

Damien Woolford

Operations Manager