Case Study: SuperPharmacy improves fulfilment speed and reduces dispatch errors with Starshipit

How Superpharmacy improved their fulfilment overnight by switching to Starshipit

Healthylife Pharmacy, an Australian omnichannel discount chemist, faced a significant challenge when the COVID-19 pandemic forced the closure of its stores and a rapid shift to almost 100% online sales. The sudden increase in demand for delivery exposed inefficiencies in their manual fulfilment process, including slow and error-prone label printing and order status updates. They needed a solution to streamline operations and maintain reliable service for their customers.

By implementing Starshipit, Healthylife Pharmacy automated its shipping process. Starshipit eliminated manual steps by sending labels directly to printers and automatically updating order statuses, which dramatically reduced errors. The platform's plain label feature also allowed the pharmacy to easily utilize local couriers for hyper-local, fast delivery. As a result, Starshipit helped the customer achieve a further decrease in dispatch time and a significant improvement in error rates, enabling them to thrive during a period of high demand.

SuperPharmacy

Lachlan Fraser-Bell

Product Designer