Case Study: Icewear streamlines eCommerce returns and shipping with Starshipit

How Icewear automate the eCommerce returns process

Icewear, an Icelandic apparel retailer, faced the challenge of managing a high volume of international eCommerce orders and returns. Their manual process for handling returns was consuming a significant amount of staff time each week. To address this growing pain, they turned to the shipping automation solution Starshipit.

By implementing Starshipit, Icewear automated its shipping and integrated a branded returns portal. This allowed customers to process their own returns seamlessly, including for international orders via courier DHL. The solution had a major impact, saving the team up to 70% of their time per return and providing full visibility over the entire returns process.

Icewear