Case Study: Hello Molly reduces dispatch headcount by 15–20% with Starshipit

Hello Molly cuts dispatch headcount by 15–20% with Starshipit

Hello Molly, a globally recognized online fashion retailer, faced significant challenges scaling its manual order fulfillment processes as order volumes grew. Their previous system required printing invoices and labels separately and manually comparing carrier options, which was time-consuming, prone to error, and required labor to scale directly with order volume. To address this, they implemented the Starshipit shipping and fulfillment platform.

By integrating Starshipit with their PeopleVox warehouse management system, Hello Molly automated carrier selection, label creation, and routing logic. This solution eliminated manual processes and decision-making from the dispatch floor. The results were substantial: Starshipit helped Hello Molly reduce its dispatch headcount by 15-20% while maintaining the same output level, allowing the company to increase throughput without proportionally increasing labor costs and successfully scale its operations into the US market.

Hello Molly