Case Study: University of Wollongong transforms student housing operations with StarRez

University of Wollongong reduces student housing queries by 80% with StarRez

The University of Wollongong (UOW) faced challenges with fragmented and manual student housing processes, including unreliable arrival scheduling, delayed incident reporting, and inconsistent event management. To modernize operations, UOW partnered with vendor StarRez to leverage its comprehensive housing management platform, including the Appointments, Conduct, and Community Management solutions.

By implementing StarRez's solutions, UOW streamlined check-ins with the Appointments module, enabled real-time incident management, and centralized event planning. The results included an 80% reduction in email queries from study abroad students, the creation of over 1,400 events in 18 months, and significantly improved staff oversight and student experience through a fully integrated system.

University of Wollongong