Case Study: University of Rochester streamlines housing operations with StarRez

University of Rochester cuts housing contract processing time by 95% with StarRez

The University of Rochester, a leading private research university, faced significant operational challenges due to its reliance on manual, paper-based housing processes. These outdated methods consumed valuable staff time and created confusion for students. To modernize its housing experience, the university partnered with vendor StarRez to implement its housing management platform, including the StarRez PortalX student portal.

By implementing StarRez, the university centralized its housing applications, room changes, and other processes onto a single platform. This solution eliminated approximately 2,000 paper applications annually, saving 95% of the time previously spent on processing contracts. It also nearly eliminated 200+ room change requests and reduced daily lottery questions from over 20 to near zero. StarRez provided the operational efficiency that allowed staff to redirect their focus toward improving the student experience and creating more inclusive housing environments.

University of Rochester