Case Study: Towson University Reclaims 40+ Staff Hours per Week with StarRez

Towson University saves 40+ staff hours per week with StarRez

Towson University, a large public institution, faced challenges with its aging Mercury housing management system. The university needed to modernize its operations to improve the experience for both students and staff and to streamline inefficient, time-consuming processes. They partnered with vendor StarRez to implement its housing management platform.

The solution from StarRez involved a thoughtful implementation that streamlined applications, billing, and communications through automation and an intuitive portal. The results were significant, including a 60% drop in support calls, a 60% faster application completion time, and time savings of over 40 staff hours per week on billing alone. StarRez empowered students with self-service tools and provided staff with a more responsive and efficient system.

Towson University