Case Study: PatientPoint improves hiring experience and reduces time-to-fill with Starred

PatientPoint boosts Glassdoor score 34.4% with Starred

PatientPoint, a leading digital health company, faced significant challenges with its employer brand and candidate experience following a merger, as negative Glassdoor reviews were directly impacting interviews. They needed greater visibility into their hiring process to understand candidate perceptions, identify friction points, and improve their talent acquisition KPIs. To address this, they turned to the vendor Starred and its candidate feedback platform.

By implementing Starred's solution, PatientPoint gained actionable data to transform their hiring operations. The results were substantial: their Glassdoor score increased by 34.4%, concerns from reviews disappeared from interviews, and time-to-fill was reduced by 21.8%. Furthermore, Starred enabled improved recruiter accountability and hiring manager consistency, leading to a 56-point increase in their overall candidate Net Promoter Score (cNPS).

PatientPoint