Case Study: Elastic achieves better candidate experience and a 10% NPS lift with Starred

Elastic boosts reject-candidate NPS by 10% with Starred

Elastic, a technology company with 3,500 employees, faced a challenge in manually collecting and understanding candidate feedback for its global hiring process. Their previous method was time-intensive and failed to provide the clear, actionable insights needed to improve the candidate experience and hold their teams accountable. They turned to Starred to automate this data collection and gain better visibility.

By implementing Starred, Elastic automated its feedback surveys and gained rich, transparent data across the entire candidate journey. This allowed them to easily identify areas for improvement, such as interviewer preparedness, which led to targeted training. As a result, Elastic achieved a significant +10% increase in Net Promoter Score (NPS) from rejected candidates within just six months. Starred provided the tools for Elastic to make continuous, data-driven improvements to their hiring process.

Elastic