Case Study: Lucid Imagination achieves faster support resolution and increased revenue with StarrData

Lucid Imagination reduces case resolution time with StarrData

The customer Lucid Imagination faced significant challenges due to relying on manual notepads and spreadsheets for support case management. This led to poor visibility into support tasks and time spent, inefficient case resolution, and wasted effort servicing unauthorized customers without valid contracts. To solve this, they enlisted the vendor StarrData, which implemented a customized support model.

StarrData built custom objects, workflows, and validation rules to create a streamlined support system. The solution automatically routes unauthorized requests to sales as revenue opportunities and provides partners access via a Partner Community. The results included increased revenue from support contract sales, lower support costs, decreased case resolution time, and the elimination of support for unauthorized customers.

Lucid Imagination