Case Study: Lucid Imagination improves support efficiency and increases revenue with StarrData

Lucid Imagination cuts case resolution time and boosts support revenue with StarrData

Lucid Imagination faced challenges due to its reliance on manual notepads and spreadsheets, which provided only a basic understanding of support tasks and made timely case resolution nearly impossible. The company was also dedicating significant effort to supporting unauthorized customers because it lacked a system to match requests with contracts. StarrData implemented a Salesforce solution with custom objects, workflows, and validation rules to address these issues.

The solution built by StarrData enabled a high-level support model that appropriately routes unauthorized requests and provides partners with access via a Partner Community. As a result, Lucid Imagination increased revenue through the sale of additional support contracts, lowered support costs by no longer servicing unauthorized customers, and decreased case resolution time while providing an exceptional customer experience.

Lucid Imagination