Case Study: PepsiCo accelerates innovation and speeds time-to-market with Starmind

The Modern Workplace Demands Leaders to Modernize Their Knowledge Management Strategy

PepsiCo R&D needed to modernize its knowledge management to speed innovation, reduce duplicated work, and surface tacit expertise across dispersed teams. PepsiCo partnered with Starmind, deploying the Starmind platform as a single, searchable hub that encouraged sharing (including anonymous questions) to increase employee engagement and capture technical know‑how.

Starmind built an AI-driven knowledge ecosystem that identified subject‑matter experts, preserved institutional knowledge, and enabled anonymous Q&A to overcome participation hesitancy. The result was increased cross‑functional collaboration, faster time to market and lower R&D costs, with sustained adoption and over 90% of questions answered on the platform (92% reported) and significant usage growth during 2021.

PepsiCo

Donna Mann

Director of Knowledge Management