Case Study: KSB improves access to internal know-how with Starmind

KSB's Digital Transformation Journey with Starmind

KSB, a global leader in fluid handling and industrial manufacturing, needed a better way to access deep internal know-how across sales, service, and technical teams. Before Starmind, employees relied on manual methods like asking nearby colleagues, calling experts, emailing departments, or searching outdated documents, which led to repeated questions and wasted time.

Starmind provided KSB with a centralized knowledge access platform to surface both documented and tacit expertise, including hidden experts across the organization. The rollout saw strong adoption, helped by low barriers to use and features like the “many eyes principle,” validity dates, and certification stamps to improve trust in answers. While KSB has not quantified the financial impact precisely, it expects time savings, fewer errors, better know-how quality, and improved revenue and margins.

KSB

Markus Vaas

Manager of Global