Case Study: Dräger achieves 48% less time searching for expertise with Starmind

Dräger takes customer service to a new level with Starmind

Dräger, the global medical and safety-technology company, faced slow internal knowledge sharing: salespeople could spend days tracking down answers from thousands of colleagues, causing repeated queries and lost customer-facing time. To tackle this, Dräger chose Starmind’s self-learning knowledge network (patented AI) to make expertise discoverable and accessible on mobile and web.

Starmind’s implementation let salespeople get answers in hours and reuse existing answers, producing measurable gains: 48% less time spent searching, a 12 percentage‑point increase in productive working time, and a 64% reduction in questions answered multiple times within five months. After 15 months Dräger logged 6,369 questions (average answer reused 5.2 times), repeat answers fell to 18%, and 94% of users said they would recommend Starmind.

Dräger

Martin Meis

Team Leader Sales Consumables & Accessories Germany Region West