Case Study: PMI St. Louis achieves 11% membership growth and reduced volunteer workload with StarChapter

PMI St. Louis - Customer Case Study

PMI Metro St. Louis is a 100% volunteer chapter of the Project Management Institute that needed a better way to engage and retain members, recognize volunteers, and reduce time spent on repetitive administrative tasks while sharing membership data with PMI National. The chapter also wanted to grow event attendance and member satisfaction without overburdening volunteers.

By adopting StarChapter and its integration with PMI National, the chapter automated membership workflows, reminders, event setup and post‑event surveys, and used standardized templates to welcome and retain members. The changes saved roughly $18,000 in credit‑card fees over several years, freed volunteer time for strategic work, helped grow membership about 11% in two years, produced average event ratings of 9/10, and increased event attendance and national recognition for membership value.

PMI St. Louis

Vish Tripathi

President