Case Study: NTMA - NW Pennsylvania achieves streamlined administration and increased member engagement with StarChapter

NTMA - NW Pennsylvania - Customer Case Study

The Northwestern Pennsylvania Chapter of the National Tooling and Machining Association (NTMA) is a nonprofit trade group representing more than 60 precision manufacturing companies. Facing the twin challenges of engaging members consistently across email, meetings and outreach while managing events, memberships and finances from multiple spreadsheets, the Chapter needed a more efficient way to promote benefits, sell event tickets and keep volunteer-led operations running smoothly.

By adopting StarChapter for more than five years, the Chapter centralized member and event data, automated website posting and email communications, and enabled online payments and electronic invoicing. The result: dramatically reduced administrative time and collections work (staff feel it’s like adding a part‑time person), continued success of marquee events such as the 4th consecutive sellout Blue Collar BASH with 400+ attendees, stronger member engagement and easier volunteer management supported by ongoing StarChapter customer support.

NTMA - NW Pennsylvania