Case Study: ARMA Greater Los Angeles achieves streamlined chapter management and increased member engagement with StarChapter

ARMA Greater Los Angeles - Customer Case Study

ARMA Greater Los Angeles is a long‑standing professional chapter (founded 1956, 140+ members) serving records and information managers across Southern California. The board needed a simpler way to engage new members and run events—after cycling through custom HTML sites and a patchwork of WordPress, Eventbrite, PayPal and MailChimp, they wanted a single, easy-to-use solution that reduced technical overhead and supported outreach, registration and communications.

By adopting StarChapter’s all‑in‑one platform for website, marketing, events, payments and reporting, the chapter streamlined administration so non‑technical volunteers can manage content and member outreach. The change supported successful initiatives—free first meetings and targeted invites, a well‑attended kickoff with 50+ attendees and new participants from other archival groups—and enabled bigger plans (bringing the MER conference west, expanding roundtables and launching blogs/newsletters) while saving time and improving member engagement.

ARMA Greater Los Angeles

Lorrie J. DeCoursey

Board President