Case Study: APICS San Fernando Valley achieves higher member engagement and cuts administrative time with StarChapter

APICS San Fernando Valley - Customer Case Study

APICS San Fernando Valley, a volunteer-run chapter of the global supply chain and operations management association, needed to boost member engagement, run high-impact events with local universities, and reduce administrative overhead while growing sponsorship and collaboration with other chapters. Their challenges included managing registrations, memberships, communications and event logistics efficiently so volunteers could focus on programming and outreach.

By implementing StarChapter, the chapter automated event management, job postings, member renewal notices, reporting, invoicing and email communications (replacing Constant Contact) and started using built-in newsletters to professionalize outreach. The result was a major reduction in administrative time, smoother event operations and billing, stronger student recruitment (standing-room skills-gap event with many new student members), larger professional development meetings, and improved sponsor promotion and best-practice sharing with other chapters.

APICS San Fernando Valley

Jose Feliciano

APICS San Fernando Valley