Case Study: APICS Ottawa achieves membership growth, volunteer engagement, and higher retention with StarChapter

APICS Ottawa - Customer Case Study

APICS Ottawa, a regional chapter for supply chain professionals, needed to grow membership, modernize its image and communications, and better engage students, young professionals and local enterprises. Facing outdated social media and volunteer gaps, the board decided to migrate chapter operations to StarChapter to streamline management and refresh outreach.

By moving to StarChapter—with a smooth migration and supportive production team—and recruiting energetic student and young‑professional volunteers, the chapter re‑energized its social media, improved event programming and member communication, and boosted recruitment. The result: increased membership, higher retention rates, expanded volunteer groups and a stronger, more engaged chapter.

APICS Ottawa

Timothy C. Frank

President