Case Study: Talkdesk achieves 85% faster queries and 150x lower error rates with Starburst Galaxy

Talkdesk - Customer Case Study

Talkdesk, a software company in the Americas with a hybrid environment, needed to improve query performance and reliability while simplifying its Iceberg lakehouse operations. To address these challenges, Talkdesk worked with Starburst Data and adopted Starburst Galaxy.

With Starburst Data’s Starburst Galaxy, Talkdesk reduced P99 query time from 20 minutes to 3 minutes, improving performance by 85% and making query execution more consistent. Starburst also helped cut query failure rates by 150x and consolidate 20 applications and services, streamlining Iceberg adoption and lakehouse management.

Talkdesk

Ricardo Cardante

Senior Data Engineer