Case Study: a leading telecom provider achieves 61% TCO savings with Starburst Data

Leading Telecom Provider Logs 61% in Total Cost of Ownership Savings with Starburst

a leading telecom provider was struggling with its data architecture as it sought to improve customer insights. Their customer care department was hampered by the volume, velocity, and variety of its data, which had to be copied from multiple sources like Snowflake and AWS S3 into a central Teradata system. This process delayed time-to-insight, negatively impacting their NPS scores and customer churn rate, and led to high operational overhead.

The provider implemented Starburst Enterprise to create a semantic layer that connected to all its data sources without moving the data. Starburst delivered queries more than seven times faster than their previous solution, eliminated ETL processes, and provided enterprise-grade security. The solution resulted in a 61% reduction in total cost of ownership and positioned the company to improve customer churn rates and NPS scores.