Case Study: Shoemaker & Associates achieves reliable paperless communications with Star2Star

Shoemaker & Associates - Customer Case Study

Shoemaker & Associates, a Virginia-based law firm focused on vaccine injury cases, needed a better communications system to support its paperless office and heavy client, attorney, and court-related communication demands. Its previous VoIP system lacked the features the firm needed and was difficult to use, prompting the firm to consider returning to traditional PSTN lines before turning to Star2Star.

Star2Star implemented a unified communications solution with features such as call recording, Digital Fax, Mobile Fax, Team Hub document sharing, and familiar call management options like call park and key systems. The result was a more reliable, easier-to-use platform that supported the firm’s paperless workflow and improved business continuity; during a major outage, Star2Star’s monitoring and disaster recovery tools kept the firm informed and able to stay operational, with service restored a full day before the cable company followed up.

Shoemaker & Associates

Cliff Shoemaker

Partner