Case Study: Select Care achieves lower telecom costs and reliable call center communications with Star2Star

Select Care - Customer Case study

Select Care, through its related company Medigap 360, operates two call centers in Austin, Texas. The larger site relied on an aging analog PBX, while the smaller site used an unreliable hosted VoIP system. With both businesses growing and a move on the horizon, Select Care also needed to add call recording without spending a fortune.

Select Care turned to Star2Star Communications, which recommended a Star2Star system with the StarCenter call center option and line pooling across both locations. The upgrade delivered call recording, unified dialing, find-me/follow-me routing, and disaster recovery, while cutting telecom spending from about $14,700 to $6,000 per month—saving more than $8,000 monthly, including the lease payment.

Select Care