Case Study: National Pizza Franchisee improves call handling and profits with Star2Star

National Pizza Franchisee - Customer Case Study

National Pizza Franchisee, a large national pizza franchise, struggled with an inefficient and unreliable call-handling setup for its takeout and delivery business. Incoming calls were split across 150 stores and a call center, creating uneven traffic, high line costs, and missed revenue opportunities when calls were dropped or not answered quickly enough. Its hosted VoIP service also suffered from outages and poor call quality, while the legacy PBX/ACD system lacked capacity and flexibility for growth.

Star2Star partnered with a local reseller to implement its Scalable Cloud Communications Solutions, using Star2Star’s Blended Architecture to improve reliability, scalability, and call-center flexibility. The new system enabled agents to work from anywhere, allowed store staff to serve as overflow support during peak times, and included a customized call center dashboard and screen-pop integration for faster order processing. As a result, National Pizza Franchisee gained a more reliable, scalable communications platform that reduced dropped calls, improved efficiency, and supported continued expansion.