Case Study: Huntsville Housing Authority Improves Service with Star2Star

Huntsville Housing Authority - Customer Case Study

Huntsville Housing Authority (HHA) needed a more reliable phone system to support service for residents and staff across ten locations. The agency, working with vendor Star2Star, was frustrated by recurring issues such as no dial tone, equipment problems, and poor customer service from its previous provider.

Star2Star, implemented through Interweave Technologies, delivered a new phone solution tailored to HHA’s locations, device needs, and call-handling functions like auto attendants. The transition was completed with minimal disruption, and Huntsville Housing Authority now has more reliable communications and improved customer service, with Angela Duncan no longer worrying whether the phones will work.

Huntsville Housing Authority