Case Study: College of Wilmington improves call flow and contact center management with Star2Star

College Of Wilmington - Customer Case Study

The College of Wilmington, an education facility in Wilmington, North Carolina, needed a better communications system to support growth. When owner Shannon Hodge arrived in 2008, the school had no organized phone system and only two incoming lines, which was limiting operations.

The College of Wilmington chose Star2Star, working through partner Teleco of Wilmington, after Shannon’s prior positive experience with the vendor. Star2Star’s Contact Center solution helped the school analyze call flow and identify missed calls, while the portal made system management and reporting simple and intuitive. The installation went smoothly, and the college also benefited from its Poly phones and ongoing support from Teleco.

College of Wilmington