Case Study: Total Recon Auto streamlines vehicle access and shop operations with Standard Fleet

Total Recon Auto - Customer Case Study

Total Recon Auto, the largest certified Tesla Collision Center in its region, was facing significant operational challenges. Their high-volume body shops were turning away approximately 30% of customers who arrived without physical keys, causing scheduling issues and customer dissatisfaction. Technicians also lost significant time searching for vehicles and managing keys. Standard Fleet was brought in to help streamline these vehicle management processes.

The solution from Standard Fleet provided a digital authorization and key management system. This allowed customers to grant digital vehicle access at drop-off, eliminating the need for physical keys. For staff, Standard Fleet's mobile app acted as a universal digital key, providing real-time vehicle visibility and lot management tools. The results were immediate: 100% of customers now complete drop-off on their first visit, the company saves 90 hours of technician time per month, and they report significant annual savings in labor costs.

Total Recon Auto