Case Study: Michael Sullivan & Associates achieves streamlined mailing and reduced costs with Stamps.com

After Adopting Stamps.com as Their Primary Mailing and Shipping System, Medium Sized Law Firm Increases Office Efficiency While Decreasing Expenses

Michael Sullivan & Associates is a Southern California litigation firm (founded 1996) with three offices and over 30 employees that handles large daily volumes of confidential mail—often up to 250 pieces per office—requiring certified tracking and reliable proof of shipment. Prior to Stamps.com the firm relied on manual postage stamping and tracking, which consumed significant staff time and was prone to human error, so they sought a more efficient, accurate mailing solution.

The firm implemented Stamps.com (rolled out in two offices) because it supported certified mail, reference-code tracking, ease of use and cost-effectiveness. The platform automated weighing and postage printing, created address books, scheduled USPS pickups, and stamped and logged every shipment, enabling one person to manage mailing tasks, cutting costs and man-hours, improving billing accuracy with client-linked reports, and delivering more professional, audit-ready records.

Michael Sullivan & Associates

Jean-Paul Navarro

Paralegal