Case Study: Health Plan Payers Business Solutions Company achieves standardized customer feedback and market-performance reporting with STAMP

Health Plan Payers Business Solutions Company - Customer Case Study

Health Plan Payers Business Solutions Company, a business solutions provider for health plan payers, needed a single, consistent system to measure customer satisfaction and evaluate how its primary offering was performing in the market. Facing multiple feedback processes, the company wanted standardized questions, a central database for robust reporting, and benchmarking data to compare performance with competitors; they selected STAMP to help meet these goals.

STAMP implemented an assessment of the client’s seven largest customer accounts using a single question set and an online feedback platform that invited select decision-makers to respond. STAMP’s standardized approach delivered easy customer surveys, centralized reporting, and benchmarking data, enabling account managers to measure customer perceptions, improve customer relationship management, and track the company’s performance in the marketplace.