Case Study: Syte achieves proactive relationship intelligence and reduced churn with Staircase AI

How Syte Integrates Smart Relationship Intelligence into its Customer Success Stack

Syte, the world’s first Product Discovery Platform that uses visual AI to power search, tagging and personalized recommendations for retailers, struggled with growing stakeholder blind spots and a lack of sentiment visibility as it scaled—CSMs were spending too much time maintaining systems and not enough time managing relationships. To address these challenges, Syte turned to Staircase AI and its relationship intelligence platform to surface who the active stakeholders are, track engagement cadence, and reveal hidden champions and at-risk accounts.

Staircase AI ingested Syte’s emails, chats, voice and video calls to provide sentiment analysis, a centralized dashboard, automated reports and CRM integrations that made relationship health immediately actionable. The implementation was fast, gave Syte clearer stakeholder engagement signals and enabled a proactive CS approach that helped rescue at‑risk accounts, strengthen champion conversion opportunities and build stickier, more sustainable customer relationships—delivered by Staircase AI.

Syte

Ido Medan David

Director of Customer Success