Case Study: Launch Potato achieves stickier accounts and 25% CSM time savings with Staircase AI

How Launch Potato Uses Customer Sentiment Scores to Create Stickier Accounts

Launch Potato, a performance-focused digital media company, struggled to react quickly to rapidly fluctuating customer sentiment across high-touch campaigns. Account managers were spending excessive time mapping, recording, and interpreting feedback, producing biased or incomplete insights and slow decision cycles; NPS had low participation. To solve this, Launch Potato engaged Staircase AI and its AI-driven platform for real-time customer sentiment monitoring.

Staircase AI implemented live customer journey sentiment analysis, stakeholder-change alerts, and topic-linked insights across millions of interactions, surfacing account blind spots and triggering immediate notifications (e.g., when a champion leaves). The result: CSMs save about 25% of their working time, faster detection of at-risk accounts, improved response times, reduced churn, and stickier accounts with higher budgets—demonstrating measurable operational and revenue impacts.

Launch Potato

Rich Fatigate

SVP Sales & Partnerships