Case Study: Studio Moderna boosts feedback conversion with Staffino

What You Can Achieve After One Month With Staffino

Staffino worked with Studio Moderna Czech Republic, an omnichannel retail company with 90+ call centre agents and 15+ retail stores, to improve overall customer satisfaction and internal processes. The challenge was to capture actionable customer feedback quickly enough to identify pain points around order delays, stock availability, purchase transparency, and website issues.

Using Staffino Standard Feedback, CSAT, and NPS, Studio Moderna collected feedback after visits, calls, and other contacts via SMS/email and QR codes. Staffino helped them uncover issues and act on them immediately by informing customers about order status, improving agent guidance and communication, fixing website bugs, and responding to all negative feedback. As a result, Studio Moderna achieved a 3.5x higher feedback conversion rate and improved its customer experience within just a few weeks.

Studio Moderna

Aneta Forejtová

Customer Experience Manager