Staffino
13 Case Studies
Case Study: Viessmann Gains Deeper Customer Insights with Staffino Website Feedback Surveys
A Staffino Case Study
Viessmann deepens customer insights in 8 months with Staffino
Viessmann Czechia, a provider of sustainable climate and energy solutions, sought to gain deeper insights into its online customer journey beyond what analytics could provide. To achieve this, the company partnered with vendor Staffino to implement its Website Feedback Surveys on its key domains.
Staffino's solution enabled Viessmann to collect real-time, actionable feedback directly from website visitors. The results were highly valuable, with 25.5% of responses including verbatim comments. These insights provided a clear picture of visitor intentions, revealed usability details, and measured key CX metrics, allowing Viessmann to continuously refine its online experience.
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