Case Study: Urgent Care Network cuts AR days 40% and lifts POS collections with Staffingly

Urgent Care Network cuts AR days 40% with Staffingly

The urgent care network, a 22-site organization handling 740,000 annual visits, faced significant revenue cycle management challenges. These included high accounts receivable (AR) days at 49, an 11.5% denial rate, and weak point-of-service (POS) collections of only 58%. Additionally, their occupational health invoicing was disorganized. Staffingly was engaged to provide its outsourced revenue cycle management service.

Staffingly implemented a dedicated remote team that consolidated six workstreams, introducing automation for eligibility checks, a new POS collection playbook, and a dedicated occupational health accounts receivable analyst. The results were a 40% reduction in AR days (from 49 to 29), a 57% drop in the denial rate to 5.0%, and a 34% lift in POS collections to 78%.

Urgent Care Network