Case Study: a specialty pharmacy and manufacturer hub achieves 24-48 hour prior authorization turnaround with Staffingly

Specialty Pharmacy and Manufacturer Hub cuts PA turnaround to 24-48 hours with Staffingly

The customer, Specialty Pharmacy and Manufacturer Hub, was struggling with slow prior authorization and copay assistance processes that took 8 to 14 days. This delay was causing a high rate of patient therapy abandonment, nearly 25%, and the hub was facing financial penalties from manufacturers for missing service level agreements. To address this, they partnered with the vendor Staffingly for its outsourced prior authorization and hub services.

Staffingly implemented a dedicated remote team, or "hub pod," to manage the workflows. This solution processed prior authorizations, copay bridging, and REMS clearance in parallel instead of sequentially. The results were significant: turnaround time dropped to 24-48 hours, the first-fill approval rate increased to 84%, and the hub successfully moved 3,200 active patients to therapy without insurance friction.