Case Study: a multi-site pain management group achieves 36-hour prior authorization turnaround with Staffingly

Pain Management Group clears prior authorizations in under 36 hours with Staffingly

The Pain Management Group, a multi-site pain management group with 38 providers across 9 sites, faced significant challenges with its in-house prior authorization process. Their workflow was fragmented across interventional procedures, controlled substances, and MRI imaging, leading to unpredictable denials, a backlog of peer-to-peer requests, and an overwhelming administrative burden on their medical director. They turned to Staffingly for its outsourced prior authorization service to address these inefficiencies.

Staffingly implemented a dedicated, unified pod of specialists to handle all three prior authorization tracks. This solution consolidated intake, utilized payer-specific playbooks, and established a centralized peer-to-peer desk. The results were dramatic: average PA turnaround dropped to under 36 hours, first-pass approval rates hit 82%, and denial overturns on appeal climbed to 67%. This measurable impact saved physician hours, eliminated backlog, and provided substantial annual cost savings for the customer.