Case Study: a Home Health and Hospice Agency achieves 99% NOA on-time filing and 39% lower AR days with Staffingly outsourced RCM

Home Health and Hospice Agency boosts NOA on-time filing to 99% with Staffingly

The customer, a home health and hospice agency, was facing significant revenue cycle management challenges. These included a 14% rate of late Notice of Admission (NOA) filings that triggered CMS penalties, high accounts receivable (AR) days, and a lack of visibility into hospice cap exposure. The agency engaged Staffingly for its outsourced revenue cycle management service to address these issues.

Staffingly implemented a dedicated remote team to rebuild the agency's workflow. The solution focused on a strict NOA submission queue, OASIS-E quality assurance, and a live hospice cap dashboard. As a result, the agency's NOA on-time rate improved to 99%, AR days were cut by 39%, and denials were reduced by 52%.