Case Study: a hospital outpatient health system achieves 98%+ 24/7 patient call answer rates with Staffingly AI intake, eligibility verification, and reminders

a hospital outpatient health system boosts patient call answer rates to 98%+ with Staffingly

The customer, a hospital outpatient health system, faced significant challenges with patient intake and insurance verification. Their in-house team was overwhelmed, leading to low call answer rates and costly manual eligibility checks. They needed a compliant AI strategy to address these bottlenecks and prepare for new regulations. They partnered with Staffingly for its outsourced AI patient intake and insurance verification service.

Staffingly implemented a hybrid AI solution layered on a dedicated team of licensed professionals. Their AI handled call volume and verification, while humans ensured accuracy. This resulted in 98%+ of patient calls being answered 24/7, a 4-6x increase in verification throughput per FTE, and an 18-25% reduction in patient no-shows. Staffingly provided these results within a fully compliant framework.

Hospital Outpatient / Health System