Case Study: a 14-provider community oncology infusion center cuts prior authorization turnaround to under 36 hours with Staffingly

a 14-provider Community Oncology Infusion Center cuts prior authorization turnaround to under 36 hours with Staffingly

The 14-provider community oncology infusion center was struggling with an overwhelmed in-house prior authorization process. This resulted in a 6-day average wait for approvals, retroactive denials on costly J-code drugs, and significant loss of infusion chair time. The practice engaged Staffingly's outsourced prior authorization service to address these critical challenges.

Staffingly implemented a dedicated remote PA team that redesigned the intake process and utilized payer-specific playbooks. This solution dramatically reduced the average PA turnaround time to under 36 hours and increased the first-pass approval rate to 87%. By protecting an estimated $1.4M in quarterly J-code revenue from denials and saving physicians over 10 hours per week, Staffingly provided a substantial financial and operational impact for the oncology center.