Case Study: Global Manufacturing Company Improves Safety and GMP Audit Scores with Staff Management | SMX

Onsite Management Program Increases Safety And Efficiency For Janitorial And Sanitation Services

Global Manufacturing Company, a worldwide confection and food product manufacturer, needed a staffing partner to support janitorial and sanitation services across North America. The company was facing safety, quality, fill rate, and GMP compliance issues with its outsourced workforce, including poor audit results, high turnover, and low hygiene scores. Staff Management | SMX was brought in to improve performance through a flexible onsite management program.

Staff Management | SMX implemented a comprehensive onsite management solution covering recruiting, onboarding, training, and daily management for janitorial and sanitation services. The vendor added an experienced Sanitation and Hygiene Program Manager and established inspection, validation, and cleaning procedures to meet client, GMP, ISO, and regulatory standards. As a result, Global Manufacturing Company improved GMP audit scores by 36%, reduced TRIR from 14 to 2.5, cut annual operating costs by 11%, increased fill rates by 18%, and lowered turnover from 15% to 1.8%.