Case Study: Leading Online Retailer Company achieves peak-season fulfillment success with Staff Management | SMX

Leading Online Retailer Company - Customer Case Study

Leading Online Retailer Company needed a flexible contingent workforce strategy to handle volatile fourth-quarter demand across its Canadian fulfillment network while maintaining strict quality and performance standards. Staff Management | SMX provided an onsite staffing solution to support all six Canadian fulfillment centers.

Staff Management | SMX implemented a combined onsite and centralized services model, using community partnerships, referral incentives, and media recruiting to hire and onboard associates while also providing on-the-floor coaching and administrative support. In the first four months, Staff Management | SMX hired 3,878 new associates and converted 1,521 associates to client employees, helping the retailer rapidly scale for peak season and meet performance goals.