Case Study: Leading North American Packaging and Manufacturing Company boosts fill rates and retention with Staff Management | SMX

Leading North American Packaging and Manufacturing Company - Customer Case Study

Leading North American Packaging and Manufacturing Company partnered with Staff Management | SMX after facing low retention, high overtime, and difficulty filling orders in a remote market. Despite using multiple suppliers and internal recruiting efforts, the company lacked enough qualified associates and clear communication, which limited its ability to support demand.

Staff Management | SMX implemented an Onsite Workforce Management (OWM) solution with a dedicated onsite team, centralized services, precision recruiting, and workforce management technology. The vendor also introduced associate engagement and retention programs to improve morale and referrals. In the first year, Staff Management | SMX reduced overtime by 55% and increased fill rates by 115%, helping the client better meet business needs.