Case Study: Largest Business Processing Outsourcing and Collection Company reduces turnover with Staff Management | SMX

Largest Business Processing Outsourcing and Collection Company - Customer Case Study

Staff Management | SMX worked with the Largest Business Processing Outsourcing and Collection Company, a global provider of third-party collections, accounts receivable management, and customer service. The customer was struggling to attract candidates with the right experience, skills, and culture fit, while also dealing with wage competitiveness issues and high turnover across its call centers.

To address these challenges, Staff Management | SMX used Recruitment & Placement Solutions (RPS) to widen the candidate pool by focusing on transferable skills and attributes, while also emphasizing career growth and other motivators during hiring. The vendor also streamlined the hiring process to reduce candidate drop-off. As a result, the customer saw a 40% increase in candidate interviews, a 50% increase in new hires, and a 50% decrease in turnover.