Case Study: a global athletic footwear and apparel brand improves workforce agility and meets peak demand with Staff Management | SMX

Global Athletic Footwear and Apparel Brand achieves 85% fill rate with Staff Management | SMX

A global athletic footwear and apparel brand faced significant challenges in its distribution operations due to unpredictable demand, frequent absenteeism, and supply chain disruptions. Their traditional staffing model was inefficient and struggled to adapt to sharp volume swings, increasing costs and risking missed shipping targets. They partnered with Staff Management | SMX to explore a more agile workforce solution.

Staff Management | SMX designed and implemented a pilot program for a flexible workforce model, creating a scalable pool of gig workers tailored to the complex needs of a distribution environment. This solution provided the agility to rapidly respond to demand spikes and special projects. The partnership was highly successful, supporting over 9,000 workforce requests annually and achieving an 85% fill rate in line with KPI targets, which improved year-over-year. This helped the client meet critical peak season shipping goals and resulted in a more resilient operational strategy.