Case Study: Fortune 100 E-commerce Company achieves 100% fill rate and low driver turnover with Staff Management | SMX

Fortune 100 E-commerce Company - Customer Case Study

Fortune 100 E-commerce Company was rapidly expanding its distribution and delivery operations across more than 15 cities, managing over 200 vehicles and high daily route volume. To keep up with demand, the company turned to Staff Management | SMX for help sourcing highly qualified Class C drivers and developing a driver management program covering safety, policies, procedures, and expectations.

Staff Management | SMX implemented an onsite staffing, operations, and dispatch support model, while also handling driver onboarding, compliance with federal and local guidelines, and bonus and incentive programs. The result was more than 1,300 qualified drivers placed in two years with an average turnover of less than 3%, contributing to a 100% fill rate as of Q1 2017.