Case Study: Chicago Based Marketing Services Company achieves 100% fill rate with Staff Management | SMX

Chicago Based Marketing Services Company - Customer Case Study

Chicago Based Marketing Services Company, based in Chicago with regional offices across the U.S., provides direct marketing services including postal, email, phone, data append, hygiene, and pay-per-click advertising. When they needed Inside Sales Account Representatives, their internal recruiting efforts were producing very few qualified candidates and a high no-call/no-show rate for interviews, making it difficult to fill roles quickly. Staff Management | SMX provided Recruitment & Placement Solutions (RPS) to help address the hiring challenge.

Staff Management | SMX researched the client’s business to give candidates better information, sourced the most current resumes, contacted qualified candidates quickly, and used phone interviews followed by live video interviews with behavior-based questions to improve screening and attendance. This approach helped increase the interview show rate by 25% and achieve a 100% fill rate for open positions.