Case Study: American E-Commerce Company achieves agile workforce scalability with Staff Management | SMX

American E-Commerce Company - Customer Case Study

American E-Commerce Company, an American e-commerce leader focused on flash-sale clothing, toys, and home products, faced major staffing challenges after shifting to a partial inventory model in 2015. The change created extreme demand volatility in its warehouses, making it difficult to forecast labor needs and manage quality control, so the company turned to Staff Management | SMX for flexible contingent workforce support.

Staff Management | SMX implemented a flexible staffing strategy that improved management and oversight of the contingent workforce, using limited historical data and market trends to forecast weekly staffing demand. The vendor also ran grassroots and digital recruiting efforts, including transportation perks for new hires, and achieved a 100% fill rate as of Q1 2017, while successfully scaling staffing by more than 750 associates within 12 weeks.